Terms, Conditions and Policies
1.0 Overview
This website is operated by Running Mums Australia.
By visiting our site and purchasing from us, you engage in our service and agree to be bound by the following terms and policies referenced below. Please read the terms below carefully before accessing our using our website.
Our store is hosted by Woo Commerce which provide us with an online eCommerce platform from which we use to sell our products and service you.
Products are exclusively available online through the website and shipped to the buyer. Products cannot be picked up in person. The products have limited quantities and are subject to return or exchange policies which are listed below.
2.0 Privacy Policy
Running Mums Australia is committed to ensure customer privacy and security of your personal information.
If you have questions or concerns regarding this policy, contact Running Mums australia by email at runningmumsaustralia@gmail.com.
By joining our member program or purchasing our merchandise you consent to the collection, use and disclosure of your personal information. Your personal information will be solely used for the purpose of shipping your products and membership. We may also use this data to gain statistics around our membership base.
2.1 Collection of Information
To access the RMA member program and purchase merchandise, we will require information from you in order to ship you products and member benefit goods.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Running Mums Australia is given by you, the customer such as postal address, email and phone numbers.
2.2 Use of Collection Information
Any details given by you are stored by Running Mums Australia secure on our platform and used to ship your goods and send you our newsletters.
2.3 Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information on our website, we encrypt that information using secure socket layer technology (SSL). All orders, including membership payments are paid through Paypal and come under their privacy policy. We simply store your information to be passed onto Paypal for the purpose of finalising your payment.
2.4 Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide information (such as name, email and postal address) and financial information (through Paypal).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
2.5 Communication
Running Mums Australia will use your information provided to send out a newsletter outlining details of the membership program to members of the benefit program. Your information provided such as email will be used to send this as part of the program to keep you up to date with the membership program offerings. If you wish to be removed from this newsletter, please contact runningmumsaustralia@gmail.com
2.6 Third Parties
Running Mums Australia does not share any of your personal information to any third parties (with the exception of Paypal for processing you orders). Your information is securely stored for the purposes of this website.
2.7 Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and or comply with a judicial proceeding, court order, or legal process served on our website.
2.8 Changes to Privacy Policy
We reserve the right to modify this privacy statement at any time. If we decide to do so it will be amended in this policy.
3.0 Security Policy
Running Mums Australia uses Paypal payment gateway for its financial transactions. Paypal processes online credit card transactions via the internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.
4.0 Delivery Policy
After ordering online, you will receive an email confirmation containing your order details. We will attempt to send your goods usually within 1 working day, with the exception of preordered goods which can take up to four weeks to process and receive your order. If you wish to query a delivery please contact us at runningmumsaustralia@gmail.com
5.0 Refund Policy
Running Mums Australia are happy to work with you regarding issues over purchases of our merchandise. We only offer a refund if your goods are in new order with tags. If you need an exchange of a size, the postage back to us and return to you must be covered by you by sending a post paid envelope with your return for us to return the item to you. If you experience any issue with our product or service, please contact us as soon as possible. We ship Australia-wide by Australia Post. Delivery time and cost is dependant on the item chosen and the delivery address.
Our delivery partners take every precaution to deliver your gift with care and in a timely fashion. However, in the event that the goods have been damaged during the delivery process, please contact us within 48 hours of delivery, by emailing us at runningmumsaustralia@gmail.com
6.0 Shipping Policy
We are not liable for any loss or damage resulting from shipping. All items are sent with tracking for your peace of mind.
You have the option to choose a different delivery address than your billing address.